REDEFINE HEALTHCARE ADMINISTRATION WITH VERICOM
Efficient, compliant, and patient-centered Vericom’s BPO solutions are designed to optimize healthcare operations at every level.
Explore our services and see the Vericom difference. Contact us!
Who We Are
Vericom Inc. is a trusted BPO partner, dedicated to empowering businesses across industries to scale securely, streamline operations, and enhance customer experiences. Headquartered in Makati, Vericom specializes in delivering high-quality support to companies in BFSI, Healthcare, and Travel, providing seamless solutions that meet complex industry demands.
Our Track RecordWith a foundation built on trust and excellence, Vericom has been supporting clients for over 8 years. Our team of skilled professionals works around the clock to deliver results that align with our clients' unique goals. By prioritizing secure, scalable, and results-driven solutions, we help organizations improve efficiency, reduce operational costs, and strengthen customer satisfaction.
Our Value-Add as Your PartnerThrough data-driven insights and a deep understanding of industry-specific needs, Vericom provides customized BPO solutions that help clients stay ahead in a competitive environment. We offer 24/7 support, proactive service, and a client-first approach to ensure your business operates seamlessly and remains compliant with industry requirements.
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Our Vision
To be the trusted healthcare BPO partner for organizations aiming to enhance patient care, operational efficiency, and data security. We envision a healthcare industry where streamlined, high-quality support empowers providers to focus on delivering exceptional care.
Our Mission
We are dedicated to supporting healthcare providers with specialized, compliant, and adaptable BPO solutions. Our mission is to help healthcare organizations improve patient interactions, streamline back-office processes, and navigate industry complexities with confidence and precision.
From Assessment to Continuous Support
Vericom Services for Healthcare
1. Patient Scheduling and Appointment Management
Appointment setting, reminders, and follow-ups are repetitive administrative tasks that do not require on-site presence and can be handled efficiently by an offshore team.
2. Claims Processing and Billing Support
Claims management, billing, and reimbursement follow-up are data-intensive processes that BPO providers can perform while ensuring compliance with healthcare regulations.
3. Medical Records Management
Document organization, indexing, and secure storage are commonly outsourced due to the high volume of paperwork. BPO providers can manage these tasks remotely while adhering to HIPAA and other regulatory standards.
4. Patient Intake and Data Entry
Patient data entry and verification are routine administrative tasks that can be managed remotely by trained BPO teams, freeing on-site staff to focus on patient-facing duties.
5. Telemedicine Support
Support for telemedicine, such as scheduling virtual appointments and troubleshooting technical issues, can be handled by an outsourced team, especially for 24/7 availability.
6. Medical Tourism Coordination
Coordination of international patients’ travel and appointments is often managed by BPO teams, especially when multilingual support is required for seamless communication.
7. Pre-Authorization and Eligibility Verification
Insurance verification and pre-authorization are time-consuming tasks that can be efficiently handled by BPO staff, reducing delays and administrative burden for healthcare providers.
8. Customer Service and Patient Support
Inbound and outbound call support for patient inquiries, feedback, and follow-ups is a classic BPO function, often managed by trained customer service representatives to enhance patient satisfaction.
9. E-Consulting and Virtual Assistance for Providers
Virtual assistants can support healthcare providers with scheduling, patient follow-ups, and other non-clinical tasks, which can be easily outsourced to a BPO provider.
10. Revenue Cycle Management (RCM)
Revenue cycle tasks like claims submission, accounts receivable follow-up, and denials management are routine BPO services, commonly outsourced to optimize cash flow.
11. Healthcare Data Analytics and Reporting
Data entry, analysis, and reporting tasks are well-suited to outsourcing, as they involve processing large volumes of information for insights and performance tracking.
12. HIPAA Compliance and Data Security Services
Data security monitoring and compliance audits are increasingly managed by specialized BPO providers to ensure regulatory adherence without burdening in-house teams.